StitchCare support

Email support@kadrigames.com. Include your iOS version and the part of the app you were using. Do not send confidential service documents or personal data.

Does StitchCare tell me when to oil or service my machine?

No. Requirements vary by exact make and model. Create a care plan only after checking the manufacturer manual or advice from a qualified service professional.

Why did I not receive a reminder?

Open StitchCare Settings and check notification permission. If permission is denied, use the link to iOS Settings. The care plan and due date remain visible even when notifications are off.

What is an observation?

It is a note about something you noticed, such as unusual sound, skipped stitches or thread breaks. StitchCare records the observation and eventual resolution; it does not diagnose the machine.

Export and backup

Settings can create a raw JSON backup and CSV service history. A machine service book can create a user-recorded PDF for a technician, resale or your own records.

Restore StitchCare Pro

Open Settings, choose StitchCare Pro, then Restore Purchases using the Apple Account that made the purchase. Existing records stay readable whether or not Pro is active.

Delete data

Archive a machine to keep its history out of the active workshop. Permanent deletion removes that machine and its dependent records after confirmation. Deleting the app removes local data that has not been exported.